Crumb Support

Last updated — draft, 4 September 2026

This is the public page App Store Connect links to. Keep it short, current and human.

Get in touch

Email hello@crumb-app.com. We're a small team in Australia and reply within two business days. Include your device model and iOS version if something's not working — a screenshot helps.

Common questions

How do I save a recipe from Safari?

On any recipe page, tap Share, then choose Save to Crumb. The first time, scroll the share sheet to More and switch Crumb on. You can also paste a link inside Crumb — if a recipe link is on your clipboard, Crumb offers it automatically.

How do I invite my household?

Settings → Household → Invite. Share the link (it's valid for 7 days). Anyone who joins shares the whole library, plan, lists and kitchen. Up to 8 members; guests don't count.

Can I import my library from another recipe app?

Yes — export from your current app as a recipe archive (most apps offer a ZIP/JSON export), then in Crumb tap + → Import a recipe library. Duplicates by title are skipped.

What happens when my trial ends?

You drop to the free plan: full app, one member, and your 30 most recently added or cooked recipes. Nothing is deleted — the rest unlock the moment you subscribe.

How do I cancel or get a refund?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Crumb. Refunds are requested at reportaproblem.apple.com.

I have an offer or family code.

Open the upgrade screen and tap Have a code?

How do I export or delete my data?

Settings → Account → Export account data generates a file of your own data that you can save or share. Delete account schedules deletion with a 14-day grace period — sign back in to cancel it. See our Privacy Policy.

Timers aren't ringing.

Check iOS Settings → Notifications → Crumb is allowed, and that Focus mode isn't silencing it. Timers keep running in the background, but the alert needs notifications on.

Something's out of sync between our phones.

Crumb works offline and merges changes when each phone reconnects. If you and someone else change the same thing at the same time, the most recent change is kept. If you add different things to the same list, both are kept — nothing is silently dropped. Pull down on any screen to sync now. Still stuck? Email us with both devices' details.

Report a problem

Email hello@crumb-app.com with "Bug" in the subject. For anything privacy-related use privacy@crumb-app.com.